Return Eligibility: Customers may return any product within 14 days of receipt if it is defective, damaged, or not as described on the product page.
Return Process: To initiate a return, the customer must send an email to our support team with the order number and a description of the issue. Our support team will then provide further instructions on how to proceed with the return.
Return Shipping: The customer will be responsible for shipping the returned product back to us. The product must be returned in its original packaging and in the same condition as it was received.
Refunds: Upon receipt and inspection of the returned product, we will issue a full refund to the original payment method used for the purchase. Refunds will be processed within 7 business days.
Defective or Damaged Products: If a product is received defective or damaged, we will provide a replacement at no additional cost to the customer. If a replacement is not available, a full refund will be issued.
Incorrect Orders: If the customer receives an incorrect order, we will provide a replacement at no additional cost. The customer must contact our support team within 14 days of receipt to initiate the return process.
Digital Products: Digital products, such as online courses or e-books, are non-refundable once accessed or downloaded.
By purchasing from our company, the customer agrees to these return policies. If the customer has any questions or concerns, they may contact our support team for assistance.